The purpose of this policy is to outline how cancellations and refund requests are managed for services and digital solutions provided by Sysslan IT Solutions. By purchasing or subscribing to our services, users agree to the terms described below.

Service Cancellation

Clients may request cancellation of a purchased service or subscription within the allowable cancellation window mentioned in the respective agreement or service documentation.

All cancellation requests must be submitted through the official communication channels of Sysslan IT Solutions, such as email or the designated support channel.

Refund Eligibility

Refund approval is subject to the conditions specified under our refund criteria.

A refund may be issued if:

●     The cancellation request is submitted within the permitted timeline

●     The service does not fall under non-refundable categories

●     The work has not progressed beyond the refund-eligible phase

Eligibility may vary based on project type, stage of delivery, and payment terms.

Refund Processing

Once a valid request is reviewed and approved, the refund will be processed within a reasonable processing period.

The refund amount and mode of transfer will depend on:

●     The original payment method used

●     Applicable processing or transaction fees

●     The stage of service completion

Clients will be notified once the refund has been initiated.

Non-Refundable Services & Exceptions

Certain services may not qualify for cancellation or refunds, including but not limited to:

●     Completed or delivered digital products or projects

●     Customized development services once production has started

●     Training, workshops, or internship programs where participation has begun

●     Documentation, certification, or administrative charges

Clients should review the specific terms provided with each service before making a purchase.

Policy Amendments

Sysslan IT Solutions reserves the right to update or modify this policy when necessary due to changes in services, business processes, or legal requirements.

Any major updates will be communicated through our official website or support channels.

Support & Queries

For questions, concerns, or service-related requests, please contact us at:

📧 support@sysslan.com

🌐 Website: www.sysslan.com